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Senior Customer Research Executive - Leeds

Employer
Asda
Location
Leeds
Salary
Competitive
Closing date
16 Apr 2018

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Sector
Retail Sales
Job Type
Full Time
Senior Customer Research Executive / Customer Insight Planner

About the role;

You will be responsible for supporting the delivery of world class insight that reveals opportunities and inspires action, ensuring that the customer is fully understood and at the heart of strategic business decisions, through the scoping, creation, landing and sharing of commercially compelling insight.

This role would suit candidates who have experience either within an Insight role from an Agency or Client Side
background or candidates with previous experience in a Customer Service role within the Retail/FMCG sector.

The Ins and Outs;
  • You will work alongside the Senior Insight Manager and two Insight Managers in the Retail Insight team. You will be expected to:
  • Be a customer champion in the business
  • Manage and deliver customer insight projects to a high quality and on time (ad-hoc projects, trackers and mystery shopping)
  • Land insight in a clear, relevant and compelling way to engage and inspire action
  • Manage and build key relationships with internal stakeholders in Retail and Grocery Home Shopping, key insight agencies and across the Customer Insight Team
  • Develop and land self-service and knowledge management tools and capabilities
What you'll need;
  • A customer-focus and a passion for representing the customer within the business
  • Agency and/or client side background in research/data would be preferable although not essential
  • Excellent planning/organisation with the ability to manage conflicting and tight deadlines
  • Strong project management and problem solving skills
  • Team player/ ability to work with multiple teams and share insights effectively
  • Strong analytical skills and competent with MS Office especially PowerPoint and Excel

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