The Role Product Manager

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the roles key responsibilities and measures:

• Work closely with business process owners to identify potential improvements to the service desk tools and processes
• Use data to identify opportunities for change and to validate new features or processes
• Work closely with stakeholders across the business to land large scale changes to service desk tools and processes
• Effectively document and explain new requirements to engineering teams using user stories and acceptance criteria, breaking down complex pieces of work into small, deliverable chunks of value that can be delivered quickly
• Ensure understanding and communication of requirements
• Identify opportunities to release incremental value across teams and work with PMs and Engineering to plan sprints/releases that deliver maximum value with the least effort
• Drive the acceptance and adoption of ideas and improvements with product and engineering stakeholders
• Prioritise coordinate and communicate the resolution of live product issues independently
• Primary go-to resource for all matters relating to Service Desk product and incident management processes.
• Understand and demonstrate all of the features of the tools and processes to different audiences within and outside of my immediate product team
• This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first

Key Skills and Experience

Youll need to have demonstrated experience of:

• Track record of using data to drive change to products and processes
• Ability to understand complex problems and provide logical and rational solutions
• Experience delivering large scale change successfully
• Experience in a service desk, incident management or similar domain
• Articulating a complex product strategy in terms of consumer and business value
• Experience and understanding of agile techniques to deliver large scale, high quality products
• Working effectively with multi-disciplinary teams and challenging business stakeholders
• Understanding of how to contribute to all phases of the software development lifecycle
• The ability to influence without authority
• Have a solid technical understanding to be comfortable having technical conversations and know when to challenge and ask questions
• Demonstrate exposure to and experience of core development skills information architecture, user journeys, wireframe design, testing and design briefs