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Style Advisor | Moss Boss - Wembley

Employer
London Designer Outlet
Location
Wembley, London
Salary
Competitive
Closing date
30 Jun 2021

Job Details

Style Advisor | Moss Boss - Wembley

16 hours x2

The Perfect Fit’

You will be able to interact easily with a broad range of customers, creating instant rapport and acting as a brand ambassador. You will be a natural promoter of customer service excellence, going out of your way to provide an outstanding store experience and to ensure that customers return time and time again. Hardworking and dedicated, they will quickly identify the needs of your customer and provide engaging styling options, offering ready assistance to exceed customer expectations and support the overall store KPI’s and overall performance.

Customer:

  • Delivers an outstanding customer styling service in-store to create by putting the customer at the forefront of all we do
  • Maintains the highest possible in-store standards to provide a first-class shopping experience to drive customer loyalty and retention
  • Has awareness of individual and store targets and sales performances (purpose)
  • Treats the customer as the primary focus at all times and is prepared to go out of their way to meet the customers’ style needs and override any objection through tailored, appropriate questioning and observations
  • Able to adjust selling style to adapt to different customer types through understanding and reacting to body language
  • Achieves maximum sales and delivers on outstanding customer experiences through promoting an inviting and welcoming atmosphere
  • Exceeds customer expectations through every individual interaction and ensure customers leave wanting to repeat the experience
  • Actively greets, assists and sells in a professional and passionate manner through taking full advantage of all selling opportunities with the aim of building multiple sales and supporting key KPI’S
  • Has extensive product knowledge in order to confidently offer bespoke, professional advice and communicate best sellers as part of the selling process
  • Provides the highest possible standard of professionalism, prompts customer service via all channels; face to face and telephone
  • Actively pursues sales in a professional and friendly manner, taking time to fully understand the individual needs of the customer.

Driving the business:

  • Is aware of target Key Performance Indicators (KPIs) and store performance against target KPI
  • Strives to continually meet and exceed store KPIs
  • Has awareness of the brand’s social channels and fashion trends, in line with the wider retail industry, to provide expert style advice and support wider fashion trends
  • Actively review company social channels (website, Instagram, Facebook) to ensure personal appearance is aligned with brand
  • Is consistently self-motivated during peak and non-peak trading times
  • Identifies external opportunities to drive store performance and customer engagement helping to organise and schedule events to increase incremental sales
  • Promotes the brand and products in a positive, proactive manner at all times
  • Provides up-to-date product knowledge and seasonal promotional information at all times
  • Contributes towards the achievement of sales goals by demonstrating a passion for the product and the brand
  • Confidently introduces the full range of products and additional services to maximise customer interactions

Operations:

  • Promotes the brand, products and all shopping channels at all times (in store and online)
  • Utilises all channels and tools available to go above and beyond for the customer at all times
  • Learns and follows daily tasking requirements and replenishment systems, ensuring the sales floor is replenished at all times
  • Operates tills and processes sales accurately, with care and attention
  • Is computer literate to adhere to and drive all store operations
  • Maintains strong housekeeping requirements at all times
  • Assists with deliveries and stock handling in a timely manner
  • Ensures adherence at all times to company security procedures and policies, maintain a safe working environment and comply with all regulations under the Health and Safety at Work Act
  • Maintains the Health & Safety of colleagues, customers and contractors
  • Adheres to all stock control procedures to minimise stock loss and out of stocks
  • Assists in completing all tasks necessary to ensure the smooth day to day running of the store, demonstrating flexibility in order to meet the needs of the Store and its team
  • Completes any task as reasonably requested by the store management team

Impact:

  • Aims for continuous improvement through driving personal development
  • Has a strong work ethic, places importance on good time keeping and using initiative where required
  • Motivated by being a team player with a common goal
  • Takes pride in personal appearance through being a brand ambassador and promoting the brand at all available opportunities
  • Ensures immaculate presentation of store and back of house in terms of cleanliness and tidiness
  • Presenting a positive, happy and professional approach both internally and externally
  • Is able to build trust in colleagues to complete group tasks efficiently
  • Demonstrates strong communication skills to support an effective working relationship with your Line Manager

Demonstrates flexibility in order to meet store and customer needs

Company

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