What's in store?

Reporting to the Head of Marketing, this role will be supporting the wider team with administration, set up and configuration of core business applications for all Hollywood Bowl Group brands.

The key responsibilities include, but are not limited to:

• Liaising with business stakeholders to compile retail product lists, price files, recipe & ingredients, and cost prices.
• Support business promotional activity with the set up and management of discounts
• Maintain a high degree of customer service for any support queries both externally and internally.
• Arrange for external technical support where necessary and liaise with third party providers.
• Typical administration tasks for core business applications include but not restricted to:

• Set up of new products
• Removal or amendment of products and any available extras
• Product pricing amendments
• Dynamic pricing maintenance
• Amendments of product availability and times
• Set up and maintenance of Calendars and Exclusions
• Opening & closing times of centres
• School holiday and half term holiday administration
• Adding buttons on Zonal for periodic campaign promotions in line with the national retail calendar
• Reviewing all active products for bowling, food and drink, including reviewing and improving the process for set up
• New centre opening support such as CRM set up, website updates and maintenance
• Ensuring processes are documented for other people to pick up as and when necessary.
• Keeping a log of any bugs reported in Green 4 and alerting the wider team
• Administering any generic lane buffer scripts which are required.
• Administering any updates and exceptions in terms of trading periods – Off peak / Peak / Super Peak periods.
• I-Order maintenance (Order and Pay Solution) – Menu creation and updates
• Administration of Orderbe food and drink ordering system, setting up new centres, adding/removing products and pricing, updating imagery, administering promotions and extras

What's required?

• Excellent organisational skills
• High level of attention to detail
• Numerate and commercially aware
• Ability to work as part of a team and on own initiative
• Ability to communicate on all levels both verbally and in writing
• Accurate and organised
• Knowledge of EPoS, Reservations and CRM applications (desirable but not essential)
• Previous product or pricing administration experience (desirable but not essential)

The Perks?

Along with a competitive salary, you can expect:

• Free Bowling!
• Team Member Discount Card - 30% off Food & Drink!
• 20 days’ holiday + 8 Statutory Bank Holidays (increases with length of service)
• Contributory Pension Scheme
• Healthcare Cash Plan

We don’t want you to miss out on this great opportunity to become part of our growing team - apply online, today!