Mobile Sales & Services Manager (Assistant Manager/Supervisor) - Birmingham
Can you inspire a team to deliver the kind of CUSTOMER experience for which Clarks is known and loved? Could you be a Sales and Service Manager with the special kind of talent and DRIVE that gives us the edge over the competition?
This Mobile Sales and Service Manager will support our Birmingham Bullring and surrounding stores. You will support our surrounding stores covering sickness, holiday and our peak periods. This is a crucial role in making sure our customers are always put first. We are looking for a dynamic, agile individual with a valid Driving Licence who can be flexible at short notice.
The salary advertised is for a full time position, if part time the salary will be pro rata.
It’s not just our iconic styles that keep customers coming back to our store – it’s also the unique customer experience we offer. Our stores are a great place to shop and a place people want to come to. Where they feel at ease, well attended to, and confident that they’ve come to the right place. When all those things line up, that’s when people become returning customers. As Sales and Service Manager, you’ll make sure they do.
How do you do that? It’s in the way you merchandise our products. The way you make running the shop floor look like second nature. The way you delight our customers with customer experience always top priority and at the heart of everything we do. And, most importantly, it’s the way you manage your team, keeping them up-to-date with product information and always looking to give constructive feedback, guidance where needed and praise for a job well done – as you pass on new skills. You’re an indispensable asset to your team - able to support each and every member whilst about driving a high performing team to deliver results. Whether that’s with a difficult service issue or deputising in the absence of the Store Manager, you’ll take it all in your stride.
A bit about you
You know a good manager when you see one. That’s because you’ve been there – you’ve done it. And now you’re ready to take the next step up with Clarks. Why? Because you understand that good management is all about maintaining a good working relationship with your team.
You’re someone who knows how to inspire peak performance in your colleagues. With your natural charm, sure, but also because you can back up your coaching with knowhow born of real experience. Whatever comes your way – retail IT issues, merchandising queries, customer service issues – you’ve got it covered. Your team notice that. That’s why you are able to communicate so effectively with them. They listen to you. You make sales targets something really worth hitting – and you’ll do just that, time and again.
Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking; a combination of invention and craftsmanship that’s remained at the heart of what the brand does now.
In the Clarks archive of more than 22,000 pairs are shoes that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950 to the iconic Wallabee, each design has an instantly recognisable signature - a unique combination of craftsmanship and innovation that make it unmistakably Clarks.
Clarks is a global business operating retail, wholesale, franchise and online channels in over 100 markets worldwide supported by nearly 10,000 employees across the world.
We’ve already told you about the degree of flexibility you’ll enjoy as a valued addition to our business – but that’s just the start. As well as development opportunities, pension and a competitive salary, you’ll also enjoy a variety of other benefits. These range from 25 days’ holiday (plus bank holidays) to discounted healthcare. And, as everyone loves new shoes, you’ll also get a very healthy discount on our products.
We love hearing from great people
Visit our website, follow us on Twitter and become a fan on Facebook. Just look for @JobsatClarks
Clarks International believes that the principle of equality of opportunity is fundamental to the company's operations. Our long held aim is to provide just and fair treatment for all employees. We will not discriminate on the grounds of sex, age, disability, marital status, colour, race, religion, ethnic origin, sexual orientation or gender reassignment.