Duty Managers - Slough

Duty Managers - Slough

Jump In creates healthy family fun by developing large, inspiring, music-filled entertainment centres with thousands of square feet of safe, clean, and supervised trampolines for jumping, games and exercise.

Jump In is the fastest growing Trampoline Park Company in the UK with 9 parks open.

We are now recruiting for Duty Managers to join our team at our Slough centre

What We Offer;

• Great career progression - 90% of our Senior Management Team have progressed internally
• 25 Days Paid Holiday + Bank Holidays
• Free jumping for you and one other friend or family member

Shift: Flexibility is essential to the role as the park has extended operating hours. Shifts will vary but will include days, nights, weekends and bank holidays.

How the role fits in

Managing the day to day running of the trampoline park with an onus to create and control synergies across the different areas of the parks operation including Front of House, Café, Maintenance and Parties. We need a strong operational leader with an eye for detail that looks to lead from the front. You need to be an accomplished people manager to help us provide an excellent service for our clients.

The role day to day

• To offer leadership to the team. 
• To train, monitor and develop staff. 
• To oversee the trampoline operation including aspect of the Health and Safety. 
• To delivery First Aid where appropriate. 
• To operate the sales and booking systems including cashing up takings. 
• Monitoring the various trampoline areas within the park to ensure customers have a safe and enjoyable experience. 
• Deliver exceptional customer engagement and service. 
• Keep a close watch over the trampolines and the trampoline users. 
• Exercising the appropriate level of control, communicate effectively with trampoline users, and colleagues. 
• Anticipate problems and prevent accidents, intervene to prevent behaviour which is unsafe. 
• Ensuring team are adhering to Southall’s and set rotas. 
• Identify emergencies quickly and take appropriate action. 
• Give immediate first aid to any casualty. 
• Any other request the is fair and reasonable from a Jump In employee.

Skills and attributes of Duty Manager

• A passion for service: warm, friendly and genuine with the ability to lead, inspire and motivate a large and diverse team with fairness and empathy. 
• A performance driven approach: creates a culture of results within a high-pressured environment through the creation of a strong sense of team spirit, instilling a hunger to be part of a winning team.. 
• Ability to prioritise completing tasks against competing deadlines. Ability to work flexibly and quickly to respond to risks and compliance queries as they arise. 
• Positive communicator that speaks with authority. 100% 
• Commitment to customer satisfaction who strives to deliver an awesome experience.