Our Guest Service Coordinator Shift Leader are the illustrators of our hotel! Entrusted with supervision of the Guest Service Receptionists to ensure that all required tasks are completed on a daily basis by ensuring a smooth running for their shift and communication with other departments. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

A day in the life of our Guest Service Coordinator Shift Leader demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Guest Service Coordinator Shift Leader accomplish would be lengthy but the list below is essential to know

• Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards.
• Assist with Check in and Check out
• Supervise the billing, ensuring folios are up to date and accurate
• Liaise directly with the VIP guests ensuring all their needs are met
• Deal promptly and effectively with any guest concerns
• Conduct a shift handover in conjunction with the GSM at the end of each shift.
• To assisst the Guest Service Managers when needed
• To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement.
• Carry out on the job training with all GSC’s.
• Act as an ambessador of the hotel
• Attend any training courses may seem beneficial

•  All of our employees are ambassadors of our Vision, Values and culture. Our Guest Service Coordinator Shift Leader do this with all they do.

• We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.

• Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.

• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.

   

• English is the primary language used in our hotel. Our (insert position name) must feel comfortable communicating in this language.  

• Our Guest Service Coordinator Shift Leaders will need to have had experience with using Opera and have worked within in similar environment. 

• Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:  

  ·         Employee Introductory Scheme - £750.00

  ·         World-class training and development

  ·         Complimentary nights with breakfast within Dorchester Collection

  ·         50% F&B discount at selected restaurants within Dorchester      Collection

  ·         Uniforms provided or complimentary dry-cleaning