Head of Operational Delivery (Food & Beverage) - York

Summary

The National Trust has bold plans for its unique food and beverage business. With ambitious capital investment plans, a unique supply chain that includes ingredients sourced from National Trust places, and exciting new food concepts in development, our Food & Beverage operation continues to be a vital enabler of the Trust’s work to look after the places in its care, for everyone, for ever. From charming tea rooms and bustling cafes to coffee tuk-tuks and wood-fired pizza, we operate more than 300 food outlets across hundreds of amazing places. It’s a fast-paced, dynamic business with genuine purpose.
To deliver such ambition, we’re looking for a Head of Operational Delivery, covering the North Region to join our national Food & Beverage team. You’ll be responsible for leading a team up to ten Area Managers, each responsible for driving the food businesses forward in their area, so you’ll spend a large proportion of your time within the regions and countries allocated to you. You’ll also have access to a team of kitchen barista trainers, and operations support managers, which you’ll assign to particular properties based on the needs of the business.
Salary: £52,221 - £55,575 dependent on experience

What it's like to work here

There’s never been a more exciting time to be a part of our multi-award-winning food business and of a much-loved charity that puts people and places at the heart of its work. We have a clear strategic direction and a huge amount of opportunity and ambition. This crucial and exciting role provides a chance to play a key part in driving profitable, sustainable growth that helps the charity to deliver its core purpose, whilst enhancing our visitor’s experiences at our places.
Your contractual location will be your nearest National Trust regional office within your territory; Your role will involve significant travel across the regions and countries in which we operate.  We are supportive of hybrid working and can discuss a balance that suits you and the organisation.

What you'll be doing

You’ll strive to ensure that our centrally-developed propositions are delivered consistently, with excellence across all countries, regions and properties of the National Trust. More than that, you’ll use your laser-sharp commercial acumen to spot opportunity, drive performance and optimise the business, leading for professionalism, collaboration and compliance. 
You’ll manage and develop a highly successful team of Area Managers, providing them with the necessary tools and training to drive operational excellence. As one of a team of five Heads of Operational Delivery in F&B and a further five across Retail and Holidays, you’ll work as a close team, sharing best practice and leading on national initiatives on behalf of your peers. 
By using your strong skills of influence and emotional intelligence, you’ll build effective relationships with regional colleagues in operations and the wider consultancy to enable delivery of brilliant customer service and great food experiences. Your experience in working within a matrix structure means you’re adept at navigating a complex organisation, prioritising effort and communicating in a clear, compelling way.

Who we're looking for

• Management of multi-site food and beverage operations with a focus on standards & delivery
• Understanding of customer service expectations and trends within the UK food market
• Managing performance; setting, tracking and reporting on metrics and inspiring people
• Developing budgets and managing KPI’s
• Excellent communication and influencing skills to build relationships in a multi-stakeholder environment
• Commercial acumen
• Resilience and tenacity, able to work under pressure and to manage complex situations and concurrent projects
• Proven track record of successfully influencing people in a matrix management organisation
• Analysing data to produce insight which drives performance
• Successful delivery of new product development

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you – and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.