Concession Manager - London

Concession Manager - London

ABOUT NATOORA

We are a fast-growing company with a clear mission: to revolutionise the food system. 

Working directly with over 600 small-scale growers, we have built a transparent supply chain that is actively changing the way food is being farmed and supplied. We prove that in making conscious growing choices we don't need to sacrifice sustainability, flavour or craftsmanship to feed ourselves.

Suppliers to over 1000 of the most influential restaurants in London, Paris and New York, we are equally determined to educate the general public on the impact of their food choices. Everything in our four central London stores and Eataly and Selfridges concessions is radically seasonal and totally traceable.

Educating the customer is central to our food system revolution, and flavour is the greatest conduit for change. Through fruit and vegetable tastings we can encourage home cooks to diversify their diets, eat radically seasonally and make more informed food choices.

Responsibilities

• Provide training and development for staff
• Keeping all company paperwork in check including H&S/financial audits
• Multitasker who thrives in leadership
• Maintain exceptional level of standards whilst providing quality food and outstanding guest experience
• You must be proactive, driven and enthusiastic
• Ensure staff and logistics are in place to ensure a speedy but quality service
• Commercially aware and strategic
• To lead, develop and sustain a high performing team
• Ensure that the correct level of stock is being ordered, properly received, stock is rotated, out of date stock monitored and back stock areas are clean and organised
• The shop floor department is clean, organised and well merchandised.
• To ensure that the department and store targets are achieved in terms of sales, waste, employment and mystery shops.
• Responsible for hiring good quality people for the team
• Ensuring the team completes health and safety, statutory and product knowledge training.
• Set and maintain high standards of product knowledge throughout the team by allocating time for training and following up on an individual's learning

You

• You care about everything you eat: where it comes from, how it's made and who by. Working with us is more than just a job - it's a way of life. 
• Whether it's engaging with customers on the shop floor or taking a new recruit under your wing, you're approachable, caring and willing to go the extra mile.
• You're punctual, self-motivated and full of initiative. You see how every task - big or small - fits into the fuller picture of our food system revolution.  
• You possess strong written and verbal communication skills; appropriately filter and communicate all store operations, process, and customer information.
• You possess strong assessment and decision-making skills.

Perks

• Cost-price fruit & vegetables - we don't profit from sales to our own team members
• Your birthday off* 
• Pension scheme
• CODE Hospitality membership, getting you up to 50% off at London and the UK's leading restaurants* 
• Cycle to Work scheme*
• Season Ticket Loan*
• ??20% off on Eataly Products
• Subsidised lunch - made with the same seasonal produce we supply to chefs

*Once you've hit the 6 month mark

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.